FAQs for HSBC Global Money Account

• Getting started
• About the account
• Account management and transactions
• Security
  

Global Money Account is an account that can be used to handle eight major currencies, so you can deposit money, convert it and send it to an HSBC customer, near or far. 

It's also an easy-to-use instant payment service that lets you manage, convert and send money in different currencies securely and cost effectively.

Want to open a Global Money Account? Visit our products page to find out more.

First, you need a current residential address in the United States.

You may be able to open a Global Money Account if you already have an eligible account with HSBC, including:

1. One eligible account (see list here) in your name 

OR

2. A joint account where only one signature is required

The following accounts are eligible for funding an HSBC Global Money Account: 

• Basic Banking
• HSBC Direct Checking
• Choice Checking
• Advance Checking
• HSBC Premier
• HSBC Online Money Market Savings
• HSBC Premier Savings
• HSBC Relationship Savings
• HSBC Advance Savings
• HSBC Everyday Savings
• HSBC Promo Advance Savings
• HSBC Promo Premier Savings
• HSBC Direct Savings

To be eligible to open an HSBC Global Money Account in the US Mobile Banking App, you must be an existing customer of HSBC Bank USA, N.A., have an eligible US deposit account, and a current residential address in the United States.

This is due in accordance with cross border restrictions imposed by various local laws or regulations in these countries. The information provided through the HSBC Global Money Account is not intended for use by persons located in or resident in jurisdictions where the distribution of such may be considered marketing or promotional and where that activity is restricted. We apologize for the inconvenience.

For more information about opening a Global Money Account (subject to your residential country’s restrictions), contact us using Chat or call 855.807.4299; 24 hours a day, 7 days a week. 

Key features that differentiate Global Money Account from your traditional bank account:

• It is only available in the HSBC Mobile Banking App
• HSBC Global Money Account is a pre-paid mobile-only account, which means it is used for online transactions through a smartphone. 
• Checks and cash cannot be directly deposited into this account. You can only transfer in/out of the wallet using an eligible funding account.

Money you move into HSBC Global Money Account is held by HSBC Bank U.S.A., making it just as secure as money in any other HSBC Bank account.

These currencies are insured by the FDIC for up to the maximum limit of USD250,000. Learn more about the FDIC.

Funds deposited into your account are subject to exchange rate risk, which may adversely impact the amount returned in US Dollar terms. It is strongly recommended you understand these restrictions before entering into any foreign exchange transaction.

You can send money to your own or someone else’s HSBC account if you or they have online banking in receiving markets including Australia, Bahrain, Bermuda, Egypt, Hong Kong, India, Indonesia, Malaysia, Malta, Philippines, Qatar, Singapore, Taiwan, United Arab Emirates, United Kingdom, United States, Vietnam, Sri Lanka, Channel Islands and Isle of Man, and Jersey (HSBC Expat).

You can also send money to China, but you'll need to follow these instructions:

China:

Currencies supported for sending are AED, AUD, BHD, CHF, CNY4, DKK, EUR, GBP, HKD, INR, JPY, KWD, NOK, SAR, SEK, SGD, USD and ZAR.

No. To earn interest, you can transfer the money to an HSBC Savings account.

Information on these accounts can be found on our dedicated Savings Accounts page.

You can find the Terms & Conditions by clicking on Profile and then Important information within the HSBC Mobile Banking App.

You could hold Australian Dollar (AUD), Canadian Dollar (CAD), Euro (EUR), Hong Kong Dollar (HKD), Singapore Dollar (SGD), Sterling (GBP) and United States Dollar (USD) with a Global Money Account.

More currencies will be added over time, so be sure to check back periodically.

Please visit the Global Transfer page for more information about the available transacting currencies and receiving countries.

No, at this time transfers to the Global Money Account can only be made from an eligible US deposit account.

Your HSBC Global Money Account will be automatically updated any time there are transfers in or out. We will provide you with a periodic statement that shows the transfers performed over a set time period.

If you think your statement or receipt is wrong, we must hear from you no later than 60 days after we sent you the first statement on which the error or problem occurred.

If you notice an unauthorized transfer recorded on your periodic statement, please report this within 60 days of the date of the statement to avoid being liable for subsequent transfers.

You can view your HSBC Global Money Account statements on the Mobile Banking App by clicking on any of the currencies in your HSBC Global Money Account > View more > View statements. These statements can also be found in your Personal Internet Banking by clicking on My HSBC > My documents.

If you do not currently have access to the HSBC Mobile Banking App, you can contact us through Web Chat or at 855.807.4299.  

You can view your currency balances in the HSBC Global Money section of the HSBC Mobile Banking App.

To add funds to your Global Money Account:

To convert currency in your Global Money Account:

Payees are registered accounts to which you can make transfers without the need to input their details each time.

To add payees, follow these steps:

It is important to HSBC to enable our customers to transact on a day and time that works for them; however, live rates are only available during market hours. We therefore allow an additional premium to account for any exchange rate fluctuations during weekends.

To use the transfer feature of your HSBC Global Money Account you need to use your mobile device powered by iOS® and Android^TM operating system. HSBC Global Money Account transfers are not currently supported on tablets.

Your HSBC Global Money Account will be automatically updated any time there are transfers in or out. We will provide you with a periodic statement that shows the transfers performed over a set time period.

If you think your statement or receipt is wrong, we must hear from you no later than 60 days after we sent you the first statement on which the error or problem occurred.

If you notice an unauthorized transfer recorded on your periodic statement, please report this within 60 days of the date of the statement to avoid being liable for subsequent transfers.

Changes in FX rate could result in a loss of value when exchanging currencies because the exchange rate is refreshed throughout the day, and may at times be unfavorable when compared to the rate at initial conversion.

As HSBC Global Money is part of the HSBC Mobile Banking App, all of same security measures in the App are used to protect your account. For details, please refer to the HSBC security statement.

If you lost your phone, or feel your phone has been compromised, please contact HSBC Customer Service using Chat, the number on the back of your card, or call 855.807.4299.

If you suspect that your account has been compromised, or someone knows your password, reset your password and security measures immediately.  

To do this, please contact us using Chat, the number on your back of your card, or call 855.807.4299.

1 Data rate charges from your service provider may apply.  HSBC Bank USA, N.A. is not responsible for these charges.

2 Global View and Global Transfers are only available for HSBC Premier and existing HSBC Advance clients and are not available in all countries. Foreign currency exchange rates and local country limitations may apply. Transfers from HSBC accounts from outside the U.S. may be subject to transfer fees. Personal Internet Banking is required to access Global View and Global Transfers. Access to U.S. Personal Internet Banking through Global View from outside the U.S. may be limited.

3 Accounts eligible for Global Transfers include all HSBC deposit accounts, except for CDs.  All HSBC accounts, however, are viewable within Global View.

4 CNY is not supported if receiving country is China.

5 Any Global Transfers from the Global Money Account to Mexico are not allowed.

iOS is a trademark or registered trademark of Cisco in the U.S. and other countries.

Android is a trademark of Google LLC.

Deposit products are offered in the U.S. by HSBC Bank USA, N.A. Member FDIC.