We offer several options to Chat with us online, here’s how to find the right one for you.
Mobile Chat - the best option for existing HSBC Mobile Banking App1 customers
- Available on AndroidTM and iOS® to HSBC US Mobile Banking App1 users
- Using the HSBC US Mobile Banking App provides added security and you can start a transaction with our agents without additional verification
- Conversations that happen in Mobile Chat can continue on Personal Internet Banking, with access to the full conversation history
- Simply log into the HSBC US Mobile Banking App and start your Chat
Apple Business Messages® – for Apple® device users who don’t use the HSBC Mobile Banking App
- Available for Apple® devices only
- You will need to verify your identity with our agents when conversations involve account-specific questions
- You can access chat history in the Apple Messages app and continue prior Apple Business Messages conversations
Web Chat - for users who do not have the app and use their desktop to do their banking
- You may need to verify your identity with our agents when conversations involve account-specific questions
- Conversations that happen in Personal Internet Banking can continue on Mobile Chat, with access to the full conversation history
Regardless of which option you choose you can get information, help and complete almost all transactions including making a payment, moving and/or transferring money, checking your accounts or rewards, updating your information and more.
Choose your help topic
Select a popular topic below and get connected with a Web Chat agent immediately.
Get answers to common questions
Visit our Help & FAQ Center to get guidance for common support topics.
Need another way to get in touch?
Message us
Apple Business Messages®:
iOS users message us from the HSBC Mobile Banking App.
Talk to us
HSBC Premier: 888.662.4722
Outside the US or Canada: 716.841.6866
Available 24/7
HSBC Securities Wealth Services Desk: 800.662.3343
Outside the US or Canada: 847.876.1574
Mon - Fri 8am - 6pm ET
Personal Banking: 800.975.4722
Outside the US or Canada: 716.841.7212
Mon - Sun 7am - 9pm ET
HSBC Advance: 866.584.4722
Outside the US or Canada: 716.841.4477
Mon - Sun 7am - 9pm ET
Mortgage Customer Service: 855.527.8400
Outside the US or Canada: 847.320.6200
Mon - Fri 8am - 8pm ET, Sat 8am - 5pm ET
Premier Mortgage Customer Service: 855.806.4660
Outside the US or Canada: 716.841.7212
Mon - Fri 8am - 8pm ET, Sat 8am - 5pm ET
Jade Mortgage Customer Service: 855.806.4661
Outside the US or Canada: 716.841.7212
Mon - Fri 8am - 8pm ET, Sat 8am - 5pm ET
Private Bank Mortgage Customer Service: 855.806.4664
Outside the US or Canada: 716.841.7212
Mon - Fri 8am - 8pm ET, Sat 8am - 5pm ET
Lost/Stolen Cards: 800.462.1874
Outside the US or Canada: 716.841.7212
Available 24/7
Find a Wealth Center
Write to us
HSBC Customer Service Address
HSBC Bank USA, N.A.
P.O. Box 9
Buffalo, NY 14240
Premier Banking
HSBC Premier Service Center.
P.O. Box 22
Buffalo, NY 14240
Mortgages
Attention: Mail stop NOE 1290
1 Corporate Drive, Suite 360
Lake Zurich, IL 60047-8945
Need to get in touch?
Find your Wealth Center
Simply enter your postcode or location to pinpoint your nearest Wealth Center on the map.
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1 Data rate charges from your service provider may apply. HSBC Bank USA, N.A. is not responsible for these charges. Camera-in device required to be able to utilize HSBC Mobile Check Deposit. Deposit amount limits may apply. HSBC Mobile Banking App is available for iPhone®, iPad®, AndroidTM devices and must be downloaded from the App StoreTM or Google PlayTM.
In order to view your accounts via the HSBC Mobile Banking App and use Mobile Chat, you need to be registered.
Apple, Apple Business Messages, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries.
Android and Google Play are trademarks of Google LLC.
App Store is a registered trademark of Apple Inc.
iOS is a trademark or registered trademark of Cisco in the U.S. and other countries.
Deposit products are offered in the U.S. by HSBC Bank USA, N.A. Member FDIC.