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HSBC customers
If you suspect a fraudulent transaction involving an HSBC account, credit or debit card, you should immediately call the phone number on your monthly account statement or on the back of your credit/debit card.
Reporting Phishing and Smishing:
To report phishing websites, smishing texts or suspicious emails which have requested personal banking information purporting to be from HSBC:
Contact us at Phishing@hsbc.com. We’ll send you an automatic response to let you know we’ve received your email but are unable to provide personalized responses from this mailbox.
Please ensure you copy the full email, smishing text or website address (URL) into the body of the email.
Please do not send any personal customer verification details within the email.
Kindly note emails will be processed by a third party on behalf of HSBC Global Services (UK) Limited and by HSBC Group companies.
If you believe you have shared your confidential information either online, by telephone or any other means contact us immediately.
If you receive a suspicious SMS / text message, there are 3 additional ways to report it:
• Copy the message and forward it to 7726 (SPAM). This helps your wireless provider spot and block similar messages in the future. This feature is available through many service providers and used in many countries.
• Report it on the messaging app you use. Look for the option to report junk or spam.
• Report it to the FTC at ReportFraud.ftc.gov.
Non-HSBC customers
If you do NOT have an account with HSBC but suspect fraudulent activity involving HSBC, please call HSBC Security Center at 1.877.826.8684 to report it. Examples include:
- You believe an HSBC account was opened in your name
- You spot HSBC on your credit report but have not applied for credit with us
- You've received a suspicious phone call purporting to be from HSBC
Reporting Phishing and Smishing:
To report phishing websites, smishing texts or suspicious emails which have requested personal banking information purporting to be from HSBC:
Contact us at Phishing@hsbc.com. We’ll send you an automatic response to let you know we’ve received your email but are unable to provide personalized responses from this mailbox.
Please ensure you copy the full email, smishing text or website address (URL) into the body of the email.
Please do not send any personal customer verification details within the email.
Kindly note emails will be processed by a third party on behalf of HSBC Global Services (UK) Limited and by HSBC Group companies.
If you believe you have shared your confidential information either online, by telephone or any other means contact your financial institution immediately.
If you receive a suspicious SMS / text message, there are 3 additional ways to report it:
• Copy the message and forward it to 7726 (SPAM). This helps your wireless provider spot and block similar messages in the future. This feature is available through many service providers and used in many countries.
• Report it on the messaging app you use. Look for the option to report junk or spam.
• Report it to the FTC at ReportFraud.ftc.gov.
What to do if you're a victim of fraud
It's important to report fraud as soon as possible to limit unauthorized transactions and minimize the time it takes to correct your credit reports. You should also take the following steps:
1. Place a fraud alert on your credit report by calling one of the national credit bureaus below.
| Experian | 1.888.397.3742 |
|---|---|
| Equifax | 1.800.525.6285 |
| Trans Union | 1.800.680.7289 |
2. Close any accounts associated with fraudulent activity.
3. File a police report. This often makes dealing with recipients of your stolen checks or unauthorized purchases easier. You can also report the fraud to the Federal Trade Commission.
Protection from Fraud & Identity Theft
HSBC works hard year round to protect your personal information. We stay vigilant, identifying threats and investigating suspicious activity across all your accounts.
If we identify that your information has been compromised, we act promptly. We’ll contact you directly and take the necessary steps to help safeguard your banking information.
Learn more about how to protect yourself from fraud and identity theft.