Move Money FAQs

1. On the My accounts page, click the Wires button within the Useful links bar.
2. Select the HSBC checking or savings account you would like to transfer from. In the To section below, select the Wires/Real-Time Payments option.
3. If you have made a payment to this recipient before, select the appropriate account from My existing payees. If this is the first time you've made a payment to this recipient, you will need to select New payee. Please ensure that you have their name, address, bank code (ABA Fedwire routing number for domestic wire) and account number ready.
4. Follow the on-screen instructions to enter your payee details, payment amount, and when you would like the payment to occur.

No. You cannot send wire transfers (domestic or international) from certain types of accounts. All eligible accounts will be displayed under your payees.

You will only be required to enter a Security Code when you set up a new wire payee (domestic or international) and send them a wire for the first time. After that, you can send wire payments to existing payees without entering a Security Code; logging in with your password is sufficient. A Transaction Digital Signing (TDS) code has to entered, for additional security, during the wire payee set up process. This code is generated using a slightly different method than the security code used to log on and create the wire payee, so ensure you follow the online instructions carefully.

Please note that you will also be required to enter a security code when you need to add (or remove) a country in Global View (My HSBC tab > Add or remove a country/territory link).

If you do not know the identifier of the bank, you can use the bank search tool to locate the routing number of the payee's bank. Otherwise, you will need to obtain that information from the payee.

1. Sign into Personal Internet Banking by generating a log on security code with your HSBC Security Device.
2. Within the Useful links bar, click Wires.
3. On the Transfers, Wires, and Bill Pay page, select the HSBC checking or savings account from which you would like to transfer from. In the To section below, select the Wires/Real-Time Payments option.
4. Click New Payee. You will need to have the payee details and bank information. Follow the on-screen instructions to enter the payee details and payment details.
5. You will need to generate an additional code from your HSBC Security Device. Once you reach the Additional security step, generate the Transaction verification code.
6. Review and confirm your wire details to process the transfer.

Once the wire has been confirmed this new wire payee will be saved for future use and will appear on your list of existing payees.

1. On the My accounts page, click the Bank to Bank Transfers button within the Useful links.
2. Click on Add a New Account at the center of the page.
3. Input required information on the screen. You will need the Account Type, Routing Number, and Account Number of the account you wish to add.
4. Click Next to finish adding the account.

For your protection and security, HSBC will verify the information entered by you to ensure that the request for the service actually came from you. 

For most major banks and credit unions we can complete confirmation of individual accounts you have online access set up for in less than a minute. 

For other accounts, we will ask you to complete a trial deposit verification, which generally completes in two- three business days. 

We’ll notify you by email of the status of your registration within three days. The email will also contain simple instructions for your next steps.